My Account

--   About account

--   Edit / Delete account

--   Account Package

Post Free Ad

--   With account

--   With no account

Free Ad Limits

Manage Ad

Feature Ad

--   About feature ad

--   Featured ad cost

--   Featured ad duration

--   Unfeature the ad

Favourites

--   Favourite user / ad

--   Add / Remove favourites

Chat Messages

--   Chats

--   New message notification

Premium Ads

--   Apply for Premium Ads

--   List of Premium Ads

--   Premium Details

About Account

Q. How to create account ?

  1. Go to Account > Not having account, Create account now.
  2. Fill all the fields.
  3. Click on Create Account.
  4. Verify your Email id and Mobile number.

Q. Benefits of having an account.

  1. You can post more number of ads in a month.
  2. You can feature your ad.
  3. You can manage your posted ad.
  4. You can manage your list of favourite users and favourite ads.

Q. What is the by default package for a registered user.
" Free Package " is the by default package for every new registered user.

Q. What different type of packages are available.

  1. Free
  2. Personal
  3. Business
  4. Business Plus
  5. Executive

Free
By having a Free Package the user can post a maximum of 1 ad in a month. Personal
By having a Personal Package the user can post a maximum of 3 ads in a month. Business
By having a Business Package the user can post a maximum of 10 ads in a month. Business Plus
By having a Business Plus Package the user can post a maximum of 25 ads in a month. Executive
By having a Executive Package the user can post a maximum of 100 ads in a month.

Q. How to Log In ?

  1. Go to Account.
  2. Fill your Email id / Mobile number and Password.
  3. Click on Log In
Q. How to Log Out ?
  1. Login to your account.
  2. Click on the (down arrow icon).
  3. Click on Log Out.

Edit / Delete Account

Q. How to edit my account info.

  1. Login to your account.
  2. Click on the (down arrow icon).
  3. Click on " Settings ".
  4. Now you will have the options to change all the account related info's.

Q. How to delete my account.

  1. Login to your account.
  2. Click on the (down arrow icon).
  3. Go to Settings > Delete Account.

Account Package

Q. How to upgrade package of my account ?

  1. Login to your account.
  2. Click on the " Packages " link in your home page.
  3. Choose the type of account that suits your need by clicking on the radio button present below each type of accounts.
  4. Click on "Proceed to pay".

With Account

Q. How to post ad from your account.

  1. Login to your account.
  2. Click on " Upload ".
  3. Fill the required fields.
  4. Click on " Submit "
Note :-
  • Posted ad needs to be approved by the 21flips, then only it will be active or start showing in search results.
  • Posted ads that are not approved will be shown as "Pending" in user's home page.

Q. Does ad posted from account get deleted automatically.
No, ads that a user posts from his/her account is never get deleted automatically. Only the registered user itself can delete their ad.
Unlike the ads that are posted without any account got deleted automatically by the system after 5 days.

Q. What are Active ads and Pending ads.
Active ads - Ads that are approved by the 21flips and is a genuine ad. Search result includes only active ads
Pending ads - Every posted ad is Pending by default. It is not included in search results.

Q. Why my ad needs to be approved by the 21flips.
To make sure that search results include only genuine ads posted by the genuine user and not the fake ads.
To avoid misuse of 21flips platform for any illegal activity.

Q. When will be my ad visible in search results.
Once you post any ad. That ad needs to be approved by the company, then after it will be start showing in search results.

Q. Why my ad got deleted, even it is posted from a account.
Your ad is violating the posting policies of the company.
Your ad is about some illegal entity according to INDIAN Laws
Your ad might be inappropriate / unsuitable for the platform.

Without Account

Q. How to post ad without any account.

  1. Visit www.olx.in
  2. Click on " Post Free Ad ".
  3. Fill the required fields.
  4. Click on " Submit Ad "
* Note *
  • Ad posted in this way will be deleted automatically after 5 days.
  • You wont have any privilege to manage your ad.

Q. Why does ad got deleted automatically.

  1. To ensure that search result includes only genuine ads.
  2. It avoids overburdened of the system from fake ads.
  3. Any inappropriate ad that violates the terms and conditions of the company

Free Ad Limits

Q. What is the limit to post free ads.

Ad limit means the number of ads a user can post in a month or 30 days.
Limit of free ad varies with the type of package a user selects.
Free Package
The ad limit for a Free Package is a maximum of 1 ad in a month.
This is the by default package for every registered user.
Personal Package
The ad limit for a Personal Package is a maximum of 3 ads in a month. Business Package
The ad limit for a Business Package is a maximum of 10 ads in a month. Business Plus Package
The ad limit for a Business Plus Package is a maximum of 25 ads in a month. Executive Package
The ad limit for a Executive Package is a maximum of 100 ads in a month.

Q. How package expires.

  1. Expiry date of the package is reached.
  2. Number of free ad limits for that package is used up.

Q. How to know about number of remaining ad in a package.

  1. Login to your account.
  2. Click on the (down arrow icon).
  3. Click on " Package Info ".
Here you can see the number of total ads, used ads, available ads for the specific package. It also shows the type of package selected along with its id, purchased date and expiry date.

Manage Ads

Q. Where is the list of ads posted from a account.

  1. Login to your account.
  2. List of ads will be displayed at your home page under the " Ads " section.

Q. How to view description of a particular ad posted from my account ?

  1. Login to your account.
  2. Click on the " View ".

Q. How to edit my ads ?

  1. Login to your account.
  2. Click on the " Edit ".
  3. Edit the required fields.
  4. Click on " Update "

Q. How to delete my ads ?

  1. Login to your account.
  2. Click on the " Delete ".
  3. Click on " Delete " again on next page.

Q. How to feature my ads ?

  1. Login to your account.
  2. Click on the " Feature ".
  3. Select number of days.
  4. Click on " Submit ".
  5. Click on " Pay Now ".

Q. How to hide or unhide my ads ?

  1. Login to your account.
  2. Just click on the " Hide This Ad " or "Unhide This Ad".

About Feature Ad

Q. Why to feature my ads ?

  1. Featured ad appear at the top of search results.
  2. Special featured tag is added to your ad.
  3. Featured ads are highlighted in a different manner.
  4. Featured ad gets more responses than the normal ad.

Q. How to feature my ads ?

  1. Login to your account.
  2. Click on the " Feature ".
  3. Select number of days.
  4. Click on " Submit ".
  5. Click on " Pay Now ".
* Note *
Users having account with us can only make use of featuring the ad.

Featured Ad Cost

Q. What is the cost to feature my ads ?
Cost of featuring any ad varies upon different Category and Subcategory of the ad in accordance with the number of days selected to feature that ad.
Check rates for different criteria ... Click here

Q. What is the mode of payment to feature the ad ?
You can make use of Net Banking / Credit Card / Debit Card and so many.

Q. Refund of money.

  1. The amount paid to feature any ad is non-refundable.
  2. The amount paid for use of any service is non-refundable.

Feature Ad Duration

Q. What happens if duration of featured ad is over ?
Once the duration of featured ad is over, than that ad becomes the normal ad. All the benefits of featured ad will be closed for that ad.
The user again can feature that normal ad by choosing the " Featured ad " option.
Q. How should I know about the expiry date of my featured ad ?

  1. Login to your account.
  2. Click on the (down arrow icon).
  3. Click on " Featured Ad Info ".
  4. Now you will see the list of all featured ad with all relevant info's including the " Featured Ends " field.
Q. How should I know that the expiry date of my featured ad is about to reach ?
  1. Login to your account.
  2. Click on the (down arrow icon).
  3. Click on " Featured Ad Info ".
  4. If " Featured Ends " field of any ad is of red colour, then the ad is about to expire.

Unfeature The Ad

Q. How to unfeature my ads ?

  1. The user cannot unfeature their ad.
  2. The ad will be unfeatured only after it reaches its expiry date.

Favourite User / Ad

Q. What is favourite user / ad ?
It contains the list of all your favourite user / ad that you marked as your favourites.

Add / Remove Favourites

Q. How to add any user / ad to favourites ?
Click on the to add user / ad to your favourites list.
If you want to add any particular ad to your favourite list then view the description of that ad, you can see this sign on somewhat top right corner of your home page and if you click on this then the ad you are viewing that time will be added to the list of your favourite ads.
If you want to add any user to your favourite list then view the description of any ad that the user you want to add in your favourites has posted, then click on "More Ads By This Seller" , where you can see this sign on somewhat top right corner of your home page and if you click on this then that user will be added to the list of your favourite users.

Q. How to remove any user / ad from favourites ?
Click on the to remove user / ad to your favourites list.
If you want to remove any particular ad from your favourite list then view the description of that ad, you can see this sign on somewhat top right corner of your home page and if you click on this then the ad you are viewing that time will be removed from the list of your favourite ads.
OR

  1. Login to your account.
  2. Click on the (down arrow icon).
  3. Go to " Favourite User " or " Favourite Ad " .
  4. Click on to remove it from the list of favourites

Chats

Q. How to start chat with any user ?

  1. Login to your account.
  2. Go to main page of the website.
  3. Search the ad.
  4. View the description of that ad.
  5. Click on " Chat Box "
  6. Write your message and click on " Send Message ".

New Message Notification

Q. How should the user know about the new message in his/ her inbox ?

  1. Login to your account.
  2. Go to "Messages"
  3. Here is the list of all user you have chatted with or someone's sends you some messages. If there is new message then you will get the number of new messages beside the name of that user.

Apply For Premium

Q. Why to make use of Premium Ads ?

  1. Premium Ad is seen by every single user of the 21flips
  2. Response rate for Premium Ads is 99%.
  3. Premium Ad increases traffic to your website / ad.
  4. Your ad will appear in the very front page of the website.

Q. How to apply for Premium Ads ?

  1. Login to your account.
  2. Click on "Premium Ad" located at the extreme bottom of the page
  3. Fill all the required fields.
  4. When you select number of days the "Apply" option appears, Click on "Apply".

Q. What is approval of applied Premium Ads.
Once you applied for the premium. Then 21flips approves your ad after verifying its genuinity and the availability of the slots for the Premium Section.

Q. How do I know whether my applied ad is approved for the premium or not.
When your ad is approved for the premium, then you will receive an email in your registered email id notifying about the approval of your ad for premium.
Also inside your Premium List section the option to "Pay Now" will be seen for the approved ad.
User have to make payment within 12 Hours from the approval.
Once the payment is done that ad will start to be shown in the Premium Section of the website.

Q. What if I could not make payment for my approved premium ad.
If the user is unable to make payment within 12 hours from approval, then "Pay Now" will be closed for that ad and that premium slot will be allocated to some other users ad.

Q. What is "Apply Again" in premium ads.
Once the user is unable to make payment for the approved premium ad, then that ad is made inactive.
If the user wants to apply that ad again for the Premium Section then click on "Apply Again".

List of Premium Ads

Q. What is Premium List .
Premium List shows all the list of ads that you have posted from your account for the premium.
It will show all details regarding your applied premium ads.

Premium Details

Q. What is premium details.
It will show all the payment details of your premium ad for which you have paid.